FAQ

How to use tracking number

Go to USPS.COM for orders within the US. To track orders outside the US, go to your country’s track and trace. So for Canada it would be CANADAPOST.CA, England would be ROYALMAIL.COM, and so on and so forth for your specific country, when ALL else fails, you can call 1-876-967-0838 or 1-876-922-5055 or 1-876-922-1647. These are Jamaican numbers, as the package was shipped from Jamaica

Still cannot track your package?

We have gotten concerns about items not being able to track, this is why;
When your package is shipped, it leaves from OUR local post to the PACKING area, which is STILL in Jamaica, your package is loaded onto a plane then sent to your country. This process (within Jamaica) takes atleast two days, when that is done, your local post (ups, canadapost etc) gets the package and updates it in their system, which allows you to track via your local post (canadapost, uses etc)
If you, for any reason STILL cannot track, your package, you can call
1-876-967-0838 or 1-876-922-5055 or 1-876-922-1647. These are Jamaican numbers, as the package was shipped from Jamaica
if you have any concerns, comments or questions please contact us at SUPPORT@POMIBYLYRIC.COM

 

Do you have a walk in store?

Unfortunately we do not. We are an online store

 

What does POMI mean?

POMI means Pigments Of My Imagination, and was founded by our CEO, Simone ‘Lyric’ Henry

 

How much is shipping?

We have FLAT RATE shipping. Shipping cost is added to your total cost at check out

 

Do you ship world wide?

Yes we do

 

Do you have a return policy?

Unfortunately we do not accept returns, all sales are final. If there is a valid issue with your item (s) please contact support@pomibylyric.com

 

How long does shipping take?

Shipping takes 7 – 21 business days, this depends on where you live however, and may take longer depending on customs

 

How are payments made?

They are made via Paypal. If you do not have a Paypal account, there is an option right before you pay, to create one, creating a Paypal account is FREE, and we do recommend it, as NONE of your personal information can be accessed. We accept all major credit cards